Lana's Kenwood

You should satisfy yourself that any item choice made is suitable for the purpose or use. I will gladly refund the full payment amount (minus any postal charges) if you are at all unhappy with an item or find it is not suitable for the purpose you bought it for as long as the item is returned in its original, unopened condition and unused within 14 days of receipt. I cannot refund the original outgoing postal cost. Return postal charges will be at the buyer’s expense and items must be returned by recorded delivery to enable a full refund to be processed. All new items are sold with a 30 day warranty against manufacture defects. Any items returned as faulty will be inspected and tested and the decision will be notified to you, whether or not the goods are actually faulty. Items that have been fitted and are not in the original re-saleable condition/packaging will upon receipt of the return postal costs, be returned to the buyer and no refunds will be given. If no postal cost is sent, then after 30 days the ownership of the goods will be transferred back to me. I reserve the right to offer either a replacement part or a full refund for returned items. I pride myself in excellent customer service. In the rare event that you have a problem with your item please contact me, I will be more than happy to help.

To return an item, please contact us first on 07799611296.
We will then discuss and authorise the return.
The return must include your name and the shipping address and the order number.
If we authorise the return by tracked mail, we will need you to send us the tracking details as soon as possible.
Please return to…
LKS
85 Wellington Street
Oakes
Huddersfield
West Yorkshire
HD3 3EY