Lana's Kenwood

You may already have heard about the new General Data Protection Regulation (GDPR) that will protect your privacy even further effective 25 May.

We will be updating the policy within the next couple of days. In the meantime just to let you know, we do not share your details with anyone !!!!

You are safe with us.

Privacy Policy & Cookie Policy

What are cookies?
To be able you to use the services at lanas-kenwood-spares.co.uk, you will need to have cookies enabled. If you don’t wish to use cookies, you will be able to browse the site but you will not be able to checkout. The cookies that we utilise will not harm your computer. Our cookies do not store personal information, they are primarily used to resolve errors and ensure you have an easy experience when using the site.

Our cookie policy
Our cookies do not store sensitive or personal information, such as your name, address or card details. They simply help us know that you are the person that logged in. However, if you would like to restrict the level of cookies that are stored on your computer, you can use your browser to do this. All browsers and mobile phones are different, so check the ‘Help’ section to learn how to change your preferences.

Here is a list of the cookies we use, and what they are used for:
• Load Balancing (BIGipServerps*, BIGipServeruk*) – these cookies handle the load across multiple servers to ensure better user experience.
• Session Identifier (JSESSIONID) – this session cookie is essential. It ensures that message exchanges with the server can be related. It is removed when the browser is closed.
• Cookie Consent(showCookieMessage) – This cookie remembers whether the banner explaining our use of cookies has already been shown.
• Returning User (returningUser) – This helps us identify if the customer has been to our site before and is shown login options rather than sign up options.
• Last Visited (lastVisited) – This helps us to identify when the customer last visited the site so we can tell them about new features released since their last visit.
• Show New Changes (showChangesAlert) – this lets us know that the customer has seen the new changes and has opted to not be shown the same change message again.

Further information about cookies
If you would like to know more about cookies, please visit aboutcookies.org, if you would like to opt out of any cookies, please visit Your Online Choices website.

This privacy policy sets out how LKS uses and protects any information that you give LKS when you use this website.

LKS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

LKS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2019.

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

PayPal
PayPal is our Merchant Banker and as such all financial transactions are handled by them. PayPal have their own GDPR policy in force and the full policy can be read here. https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@lanas-kenwood-spares.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@lanas-kenwood-spares.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.